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Technical Support

Quick set up for 2011, 2010 or 2009 updates

  Title File format, size
Quickstart guide for 2011 (Includes Windows 7, Vista, and XP) PDF, 233 KB
Quickstart guide for 2010 (Includes Windows 7, Vista, and XP) PDF, 233 KB
Quickstart guide for 2009 (Includes Windows 7, Vista, XP, and 2000) PDF, 551 KB

Full set up guide

  Title File format, size
Full setup and installation guide
complete edition, 44 pages
PDF, 2.7MB
Contents and Introduction
pages 1-4
PDF, 143KB
Section 1: What's in the box?
page 5
PDF, 245KB
Section 2: TEEAL for Windows XP
pages 6-17
PDF, 1.05MB
Section 3: TEEAL for Windows Vista
pages 18-29
PDF, 1.28MB
Section 4: Technical information, FAQ, and Troubleshooting
pages 30-40
PDF, 443KB

Tracking usage statistics

  Title File format, size
TEEAL usage statistics and tracking (For 2010 Update) PDF, 224KB
TEEAL usage statistics and tracking (For 2009 Update) PDF, 115KB
TEEAL usage statistics and tracking (For 2008 Update) PDF, 112KB

Common problems and questions

“I get this error message when I try to open an article in TEEAL: 'We are sorry. TEEAL is unable to retrieve this article.’ Help!”

This Error PDF message of “We are sorry...” occasionally occurs when you try to click on the link to view an article. This is always caused by the link being broken (or was never established) between the computer running the TEEAL software and the location of the full text.

Usually the reason is because TEEAL has been installed from a different location where the full-text is, and the program is looking at a drive letter different from the TEEAL drive/shared folder, or the hard drive isn’t plugged in.

If you receive this message, please write to teeal@cornell.edu. Kindly provide detailed answers to the following questions:

  1. What version of Windows is running on the computers on your network?
  2. Are you using TEEAL on a single computer? If YES, see questions 3-6. If no, skip to question 7 about sharing TEEEAL across a network.

Single Computer Troubleshooting

  1. If you are installing TEEAL on a single computer, is the hard drive plugged in to your computer, and to an electrical outlet, and does it appear in My Computer/Computer?
  2. Did you install your TEEAL update from the Quick Install DVD, or did you plug in the hard drive and install from there? This is especially important to help me troubleshoot.
  3. Open up the TEEAL program, find the full citation of any article, and right click the link "Full-Text Article in PDF". Click Properties to view the full address of the link. Note that the URL of this link points to a location on the TEEAL hard drive. The drive letter in that link and the drive letter of the TEEAL hard drive in My Computer MUST be identical.
  4. Please note that you need to leave the hard drive plugged in. The articles are stored on the hard drive; when you run TEEAL and try to access articles without the hard drive, you will see the PDF error.

Network Sharing Troubleshooting

  1. Are you using a server to host the TEEAL content? Or, are you networking from the TEEAL hard drive (is it plugged into a computer on your network to be accessed by all computers on your network)? To learn more about what this means, please review our system requirements.
  2. When you installed TEEAL on each computer in your network, did you follow the steps to “Map Network Drive” to the location where the full text is hosted (steps 8-11 on pages 11-12, in the Setup & Installation Guide)?
  3. If you open "My Computer" or "Computer" on one of the computers in the network, do you see a location named “teeal....”? If you do, double-click it to open it. Are you blocked by a request for a username and password? Or are you able to connect to the location?
  4. Did you install your TEEAL update from the Quick Install DVD, or did you install TEEAL from the hard drive or from your server? This is especially important to help me troubleshoot.
  5. Open up the TEEAL program, find the full citation of any article, and right click the link "Full-Text Article in PDF". Click Properties to view the full address of the link. Note that the URL of this link points to a location on the TEEAL shared folder, server, or hard drive. The drive letter in that link and the drive letter of the TEEAL shared folder/server/hard drive (what you see in My Computer) MUST be identical.
  6. Please note that if you are you need to leave the hard drive plugged in. The articles are stored on the hard drive; when you run TEEAL and try to access articles without the hard drive, you will see the PDF error.

“I can’t see the TEEAL drive in My Computer/Computer. Help!”

The solution for this is as follows:

  • Open Control Panel > Administrative Tools > Computer Management > Disk Management.
  • Look through the list of available disks and see if there is a disk that hasn’t been assigned a drive letter.
  • Right-click the disk in the list and choose Change Drive Letter and Paths.
  • Choose Add.
  • Select the radio button for “Assign the following drive letter” and choose a letter.
  • Now the drive should show up in My Computer.

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